How can we help?

Email [email protected]. A person who builds Mahvo reads every message. For privacy questions, email [email protected].

Add a contact

Share your Share Code, show your QR code, or send an invitation link. The other person sends a request, and you choose whether to accept it.

Forgot your passcode

On the unlock screen, tap Forgot passcode and enter your 12 recovery words. Your account, contacts and settings come back. Past messages don’t.

Lost your recovery words

We can’t recover them, because we never see them. If you’re still signed in, your account keeps working. If you lose access without your words, you’ll need to create a new account.

Report abuse

Block the account in the app, then email [email protected] with what happened. Include only what’s needed.

Delete your account

See Delete your account.

Keep these private

Never send anyone, including us, your recovery words, your passcode or your private messages.